QUESTIONS AND ANSWERS
The Shipping
WHAT IS THE RETURN POLICY ?
You have up to 30 days after receiving your order to request a return. Just email contact@boucasse.com with your order number and you'll be guided through the process.
WHAT'S THE SHIPPING TIME ?
Estimated delivery times by region :
- Europe : 1–5 business days
- United Kingdom : 5–7 business days
- North America : 10–15 business days
- Rest of the World : 15–21 business days
ARE PACKAGES INSURED AGAINST LOSS ?
Yes. If your package is lost or arrives with damaged or missing items, please email contact@boucasse.com right away along with your order number and any relevant photos or screenshots to receive help.
HOW GOOD IS YOUR CUSTOMER SUPPORT ?
When you reach out, you're speaking directly with Boucasse.
It’s not outsourced, and it’s not automated.
Every inquiry is handled with real empathy and effective problem-solving.
GENERAL QUESTIONS
WHAT DOES BOUCASSE MEAN ?
Bou·casse /bu.kas/
noun
[Etymology : from boue (mud) + casse (break)]
Regional term from Venelles (Southern France) for a tool used to strike and break hard ground
Literally : a "dirt-breaker"
HOW ARE THE VISUALS MADE ?
The foundation relies on photography, classical museum archives and 3D models. All remixed through the Boucasse signature visual language. The artworks are then engraved onto the material and prepared for shipping.
IS BOUCASSE INDEPENDENT ?
There is no corporate board, no investors, and no marketing agency. Boucasse is 100% independent by design.
IS THIS SOME DROPSHIPPING BS ?
Absolutely not.
Blank components are sourced globally, but the final design is crafted entirely on-site in an independent European workshop.
Every piece is individually engraved, checked, and shipped directly from the workbench.
THE GEAR
ARE THE PENDANTS AND WALLETS UNISEX ?
Yes. The pendants and wallets are completely unisex.
WILL THE GRAPHIC WEAR OFF ?
No. The graphics and text are engraved into the surface, making the design permanent.
IS THE WALLET POP-UP MECHANISM EASY TO ENGAGE ?
Yes. The mechanism is effortless to operate with just one hand, requiring no forced pressure.
HOW MANY CARDS CAN FIT IN THE WALLET ?
The pop-up mechanism holds up to 6 cards.
ARE THERE SPECIAL OFFERS FOR STUDENTS ?
Yes, if you're a student, you can use the code STUD10 at checkout for 10% off our pendants.